Douglas Luchansky's Articles

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  • Manufacturing Culture
    What is your organizational culture Is it entrepreneurial
  • Customer Relationship Management: Everything Old is New Again
    In an age when the platitude “The customer is always right” has morphed into the more alarming maxim “An unhappy customer can blog about it”, Customer Relationship Management would seem to be getting a new spin The reasoning goes like this: the internet has forever changed our world and we must change the way we do business as a result
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